From the MD

A note from the Managing Director and Founder…

JGGI started Kiah Consulting over 10 years ago out of necessity. I had been a senior executive in several companies and after one restructure too many I found there were not enough chairs for all the GMs.  For the first time ever I was unemployed – a situation my wife found uncomfortable, mostly because I was home. Kiah started out of necessity and was a micro-business for about five years, mostly delivering strategic consulting and contracted line management roles.  While in one of those roles based out of Singapore I received a phone call from a major law firm asking if I would be prepared to lead the remediation of a major contract that was in significant dispute.  In their view it needed a commercial lead rather than a legal one to resolve.

I thought they were clever.

That job, it is the subject of one of the case studies,  started Kiah on a new path.  The assignment quickly became too large for one person to handle and, while I resisted the complications for a while, we started to grow.  I acquiesced to the inevitable. Took offices and started to engage staff.

I was wary.  It would be easy to draft some methodologies, hire some less experienced consultants and run a high leverage business.  One grey hair and many younger folk leveraged to do the work.   It’s a valid model and many consulting companies deliver well using it.  I didn’t want to.  Firstly I liked the intellectual and social challenge of doing the work.  Secondly I think clients can benefit from the experience and adaptability of smart leaders  helping them drive better business outcomes.  I wanted the clients to benefit from the leverage, not the business.

We do have some methodologies; more a toolset of processes that can be adapted for an assignment and integrated into the clients business framework.  It captures learnings from each assignment, adds template artefacts – such as document comment sheets – so we can learn from our work and not reinvent each time.  We do mandate an Assignment Management Process so that there is repeatability, quality, peer review and support.

The Kiah Insight Programs, our experiential learning modules, have been developed from our experiences with clients.  Originally delivered as an activity embedded in assignments, we have now structured them more formally as stand-alone courses.  They are a mix of theory and real-life case studies delivered by those with the experience.

I like our Company and am enthused by the future promise. We are focussed, somewhat narrowly, on helping clients improve the commerciality of their business through better commercial, commercial like, and internal practices.

I like our people: smart, pleasant, agile and enthusiastic.

John Glenn

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